Simple Syllabus

Client services

Obsessed with your success

Whether you are reconfiguring Simple Syllabus to meet new needs or have a few questions, your success is our top priority. The Client Services team at Simple Syllabus is comprised of career educators, higher ed professionals, and software experts all with a singular mission—supporting your institution.

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Customer Service Award
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Award winning customer support

With an average response time of under 15 minutes and a Customer Satisfaction (CSAT) rating of more than 97%, you can be confident that our team has the expertise to answer your questions quickly and provide insight on best practices.

Learn about all the different ways we work to support you.

Responsive

Our fast response time provides our clients with information they need when they need it

Open door policy

We regularly offer virtual office hours—drop in to strategize or ask a question

Simple Hub

Easy access to our knowledge base, videos, tutorials and much more

Webinars

Topical, interactive training webinars are a great way to brush up on skills

Train your way

Online self-service training courses provided through the Canvas LMS

Set yourself apart

Receive recognition as product expert by participating in our certification program
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Here when you need us

The Simple Syllabus platform is proactively monitored 24/7/365 and leverages early warning systems to prevent support issues before they even happen. Our Client Services team can be reached easily from within the application, through email, or by phone Monday through Friday from 8 am – 7 pm ET. Just want to talk through a few ideas or strategize? Meet up with any of our Solution Consultants virtually during their office hours.

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One hub all the knowledge

The Simple Hub is your home for all things Simple Syllabus. Watch videos, use tutorials, read about the latest enhancements, or participate in training activities at your own pace. Whether it’s your first time working with the tool or a seasoned veteran, the Simple Hub has something for everyone and is continually evolving with new content generated by the Client Services team.

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Live quarterly webinars​

Join live, interactive training webinars every quarter to brush up on your skills. Quarterly webinars review topics learned during the initial project rollout and aid institutions in onboarding new staff and addressing employee turnover. The meeting format provides an excellent opportunity for hands-on experience using the tool but asking questions unique to your institution.

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Self-serve training courses

Like to learn at your own pace? Simple Syllabus training is available in multiple modalities, including an online self-service course provided through the Canvas Learning Management System. Navigate through ten modules of educational content, interactive assignments, quizzes, and more as you become proficient in the Simple Syllabus platform as an administrator.

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Get Simple Syllabus certified

As a Simple Syllabus administrator, you’ve implemented, trained, and supported the platform at your campus for years. But did you know you can test your knowledge against essential standards established by the Client Services team at Simple Syllabus? The Certification Program at Simple Syllabus is designed to ensure current knowledge and recognize product experts within our community.

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